So I've been waiting seven to ten days, right?
Repeatedly. Seven to ten days go by, and then another seven to 10, and another...
How long ago was it that I submitted my original documents? Well over two months ago.
This morning I was told that I need to submit a new photo because they can't scan the one I gave them.
I asked if I could just send them a digital file.
No, this is not possible.
They will not let me help them to make their job a little easier so that they can help me.
And I continue to wait...